Frequently Asked Questions
Everything you need to know about your MOOD Publishing order and our curated fashion collections.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually arriving within 10-15 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that limited edition drops and final sale items are eligible for exchange or store credit only.
How do I ensure I select the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. As a general rule, our contemporary fits run true to size, but we recommend checking the individual garment measurements for the most accurate fit.
Which payment methods do you accept?
MOOD Publishing accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay at checkout.
Are your garments sustainably produced?
Quality and ethics are at our core. We partner with ethical manufacturers who prioritize fair labor practices and utilize high-quality, durable materials designed to last beyond a single season, reducing the impact of fast fashion.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team. After this window, we are unable to make changes, but you can initiate a return once the item arrives.